![]() ![]() Please use the same email to live chat that you used to log into the Support Portal. If you do not automatically see the option to open a support ticket with Splunk On-Call support within the Support Portal, please reach out via live chat in the Splunk On-Call platform.However, access to open a ticket via the Support Portal does need to be granted in order to see the option to open a ticket with Splunk On-Call support. Splunk On-Call support will not require entitlements to open a support case with Splunk On-Call support.Will these entitlements carry over to Splunk On-Call support cases? I already have a Splunk Support Portal login and have the entitlements to open cases with Splunk Support.There will no longer be the Intercom bubble but there will be a slightly different chat widget in the bottom right corner of your On-Call instance. Yes! Live chat is available in the Splunk On-Call portal.Will I still be able to live chat with Splunk On-Call Support?.Please make sure the email you use to live chat with Splunk On-Call support is the same as the email you used to sign up for the Splunk Support Portal.If you don’t have access to your On-Call instance, please call our hotline to be routed to On-Call Support. If after November 11th you do not have an option to open a case in the support portal, please reach out via Live Chat in the Splunk On-Call portal.I created a Splunk Support Portal but I do not have an option to open a case.Fill out the form on the far right corner and make sure to sign up with your company email. ![]() To create a Splunk Support Portal account, visit the “ Create Account” link on the log-in page.How do I create an account for the Splunk Support Portal?.Until November 11th, please still email to open a support ticket with Splunk On-Call support. On November 11th, in order to open a support ticket, the user will need to live chat in from the On-Call product or open a ticket in the Splunk Support Portal. November 11th, 2021 is when the changes will take place.If you email Splunk On-Call Support after this change, you will receive an automated email pointing you towards the Splunk Support portal.Live Chat with a Technical Support Engineer will open an On-Call Support case. You may also chat with Support from the new chat widget within our product. CREATING A CASE: Starting on November 11th, you must log in to the Splunk Support Portal to create a Splunk On-Call Support Case.Fill out the form on the far right under “Create Your Splunk Account”.It’s an easy process, and you can take that action now: CREATE A SPLUNK LOGIN : When accessing Splunk Support Portal for the first time, you will need to create a new Splunk login. Splunk Support Portal: You can open a Splunk On-Call support case in the Splunk Support Portal: ġ. Live Chat: If you are logged into your Splunk On-Call instance, you will have the ability to Live Chat with the Splunk On-Call Support team.Ģ. On November 11th, end-users may contact Splunk On-Call Support via the following methods:ġ. PLEASE NOTE: This migration will NOT affect your login and access to your Splunk On-Call (formerly VictorOps) instance. You’ll receive the same world-class support from your Splunk On-Call Support Engineers. The Splunk On-Call (formerly VictorOps) Support contact page is moving to join the Splunk Support Portal. We are excited to share some enhancements to the Support Experience. Thank you for being a valued Splunk customer. ![]()
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